The Morpho L1 Device is one of the most commonly used biometric devices for Aadhaar authentication, CSC centers, and digital services. However, many users face issues like “Morpho RD Service Not Running” or installation errors on Windows.
In this article, we’ll guide you step-by-step on how to install and fix all Morpho L1 device errors easily.
🔧 Step 1: Download the Required Files
Before you start installation, make sure you have downloaded both the necessary files listed below:
👉 Download Morpho L1 RD Service Driver:
📥 Click Here to Download (Morpho_L1RDService-1.zip)
👉 Download Latest Supported Redistributable Package:
(This must be installed before RD Service setup)
📥 Click Here to Download (VC_REDIST-X64_AND_X86.zip)
🖥️ Step 2: Install the Redistributable Package
Before installing the Morpho RD Service, you must install the Visual C++ Redistributable Packages (both x86 and x64).
These packages provide necessary runtime libraries required by the Morpho RD Service.
Installation Steps:
- Extract the
VC_REDIST-X64_AND_X86.zipfile. - Install both files —
vc_redist.x86.exeandvc_redist.x64.exe. - After successful installation, restart your PC.
🧩 Step 3: Install the Morpho L1 RD Service
Once your PC is ready:
- Extract the
Morpho_L1RDService-1.zipfile. - Run the setup.exe file as Administrator.
- Follow on-screen instructions to complete the installation.
- After installation, restart your computer.
Now, plug in your Morpho L1 device to any USB port.
⚠️ Step 4: Fix “Morpho RD Service Not Running” Error
If you see an error like “Morpho RD Service Not Running”, follow these simple fixes:
✅ Method 1: Check RD Service Status
- Open any browser.
- Type this in the address bar:
http://127.0.0.1:11100 - If the service is running, you’ll see a message like “Morpho RD Service is running successfully”.
- If not, restart your computer or reinstall the RD Service.
✅ Method 2: Allow RD Service in Firewall
- Open Windows Security > Firewall & Network Protection.
- Click on Allow an app through firewall.
- Make sure MorphoRDService.exe is allowed for both Private and Public networks.
✅ Method 3: Reinstall Morpho RD Service
If the issue persists:
- Uninstall the existing Morpho RD Service.
- Delete the folder from
C:\Program Files\MorphoRDService. - Reinstall the latest version again from the above download link.
📹 Video Tutorial (Recommended)
🎥 Watch the full installation and error-fix video guide on YouTube:
💡 Common Issues and Quick Solutions
| Error Message | Possible Cause | Solution |
|---|---|---|
| RD Service Not Running | Service not started or missing runtime files | Install Redistributable & restart |
| Device Not Detected | USB driver issue | Try another USB port |
| Morpho Not Registered | RD Service not configured | Reinstall RD Service |
| Connection Timeout | Firewall blocking the service | Allow app in Firewall |
🧰 Final Tips
- Always install Redistributable before RD Service.
- Do not plug in the device during installation.
- Use Administrator mode for setup.
- Restart your PC after each installation.
🏁 Conclusion
By following the above steps, you can easily install and fix all Morpho L1 Device errors, including the “RD Service Not Running” issue.
Once installed properly, your device will work seamlessly for Aadhaar verification, CSC services, and other biometric tasks.
If you still face any issues, feel free to comment on the video or reach out through the Multicare Technical contact page for support.